In order to provide the best possible care to your child and give everyone personal attention, we see our patients by appointment. For our office to run smoothly, we ask that you arrive on time for your appointment. If you are unable to keep your appointment, please give 24 hours notice so other patients who may need to be seen can be accommodated. Should you need care immediately and have been unable to reach our office to schedule an appointment, you may present to the office for an acute problem and you will be worked into our schedule. A nurse will assess your child upon their arrival to determine if they need to be brought in immediately. However, if their need is not emergent, their wait time may be a little longer as we will need to work them in after the patients who have already been scheduled.
If you have a new baby, you should call the office the day after your discharge from the hospital to schedule an appointment. The American Academy of Pediatrics recommends a schedule of well child checkups and immunizations.
Premier Pediatrics participates in most insurance plans and provides billing, insurance, and referral assistance. Our office fees are based upon the usual and customary fees for our area.
Emergencies are given priority attention 24 hours a day. For emergencies after regular office hours, call our answering service at (318) 484-3158 and they will get in touch with the physician on call.
For well child visits and most sick visits each provider will care for their own patients. However, it is possible that due to emergencies or absence from the office, one of the other pediatricians or nurse practitioner may see your child. In the case of urgent visits, the provider in the office or physician on call will see your child.
Our nursing staff is available for routine questions weekdays. The best time to reach the nurse for routine questions is between 9:00 a.m. and 3:00 p.m. If your child is ill, and you feel that he/she may need to be seen, you should call the office as early in the day as possible. At times, there may be a nurse helping the physician’s return phone calls.
What to Bring to Your Appointment
You must bring a valid insurance card and your co-payment (if applicable) to each appointment. If you have a new insurance and have not yet received your insurance card, you will need the following information: insurance company name and phone number, claim address, co-payment amount, and policy holder name/date of birth/phone number, policy number, and suffix.
We are open Monday through Thursday 8 AM to 5 PM, Friday 8 AM to 3 PM, and Saturday and Sunday 10 AM to 12 PM. Our office does not close during the lunch hour. Visits are by appointment only. Please call (318) 767-1543 for same day sick visits.
To help keep our patients healthy, we offer separate sick and well waiting rooms. The "sick" waiting room is located on the left of the fish aquarium and the "well" waiting room is located on the right of the fish aquarium. Both waiting rooms are equipped with televisions, reading material, and play areas.
Please schedule well check-up appointments as early as possible to help ensure the availability of your Primary Care Physician. July through September is a very busy time for well check-ups as everyone is preparing for the upcoming school year.
Recommended Well Exam and Vaccine Schedule
No Shows and Late Shows
If you are unable to keep your appointment, please give 24 hours notice. As a courtesy, you will receive a reminder call prior to your appointment. If you are more than 15 minutes late for an appointment, we may have to reschedule you to a future date.
Please call your pharmacy to expedite all refills, excluding controlled substances. Please call our office at (318) 767-1543 to request a refill on any controlled substances.
Parents can contact the clinic nurse during office hours for questions and advice. These calls are not billed. Calls handled by the physician/nurse practitioner that replace an office visit are billed. This includes calls that involve discussions of complicated patient management or medication prescriptions. Coverage for these telephone consults vary by insurance company. Routine telephone calls by physicians/nurse practitioners regarding recent office visits are not billed. Providers return phone calls between scheduled office visits and at the end of the day.
After-Hours Telephone Calls
Premier Pediatrics is committed to providing our patients and family's access to quality medical care every hour of the day. Though we have a physician on call 24 hours a day, as most of you know, we also employ a telephone triage service for after-hours calls. We have used them for many years and we give the nurses our protocols on handling calls. If a nurse has a concern or a complicated question, they call the physician for more guidance. Each year, the charges associated with after-hours calls increases. We are now charged a flat fee per patient call to our after-hours service. Please help us keep this a no charge service to you by only accessing our after-hours service with true emergencies. All basic medical questions and pharmacy calls should be made during normal business hours. The American Medical Association has designated telephone service CPT codes to bill for after-hours calls. We, at Premier Pediatrics, have absorbed this cost through the years. Please help us continue to be able to absorb this cost ourselves by limiting your after-hours calls to emergencies only. Thank you for allowing us to care for your children.